iGUIDE | Systems Status Notifications https://status.youriguide.com/ 2026-04-19T10:40:26+00:00 iGUIDE | Systems Status Notifications <![CDATA[Scheduled maintenance on Feb. 3th between 6:00am to 8:00am.]]> https://status.youriguide.com/incident/14/ NOTICE: The iGUIDE Portal will be undergoing scheduled maintenance on Feb. 3th between 6:00 AM to 8:00 AM (EST). iGUIDEs cannot be submitted, edited, nor delivered, and the iGUIDE Portal will be effectively read-only during the maintenance period.

]]> 2024-01-26T15:56:11+00:00 iGUIDE | Systems Status Notifications <![CDATA[Scheduled maintenance]]> https://status.youriguide.com/incident/13/ UPDATE: The maintenance has been successfully finished. The iGUIDE Portal is back to normal.

WARNING: The iGUIDE Portal is undergoing scheduled maintenance now and until 10:00 AM (EST). iGUIDEs cannot be submitted, edited, nor delivered, and the iGUIDE Portal is effectively read-only during the maintenance period.

]]> 2023-12-27T13:04:00+00:00 iGUIDE | Systems Status Notifications <![CDATA[Scheduled maintenance Dec 27th]]> https://status.youriguide.com/incident/12/ NOTICE: The iGUIDE Portal will be undergoing scheduled maintenance on Dec. 27th between 8:00 AM to 10:00 AM (EST). iGUIDEs cannot be submitted, edited, nor delivered, and the iGUIDE Portal will be effectively read-only during the maintenance period.

]]> 2023-12-20T15:50:19+00:00 iGUIDE | Systems Status Notifications <![CDATA[[MAINTENANCE] Goiguide.com is temporarily unavailable]]> https://status.youriguide.com/incident/11/ [MAINTENANCE] Goiguide.com system maintenance is completed. Service is back up and running.

[MAINTENANCE] Goiguide.com is temporarily unavailable. It will be back shortly.

]]> 2021-11-05T12:05:00+00:00 iGUIDE | Systems Status Notifications <![CDATA[Go iGUIDE is unavailable]]> https://status.youriguide.com/incident/10/ UPDATE: Service is back to normal. We've identified and fixed the problem.

Go iGIUDE site is unavailable. We are investigating.

]]> 2021-10-28T14:02:00+00:00 iGUIDE | Systems Status Notifications <![CDATA[[RESOLVED] Portal iGUIDE Search not working]]> https://status.youriguide.com/incident/9/ UPDATE: the problem is resolved.

The iGUIDE search functionality is not working on Portal. We are investigating.

]]> 2021-04-12T19:18:00+00:00 iGUIDE | Systems Status Notifications <![CDATA[The Forum is currently down.]]> https://status.youriguide.com/incident/8/ The forum is down due to software issue. We apologize for the inconvenience.

]]> 2021-04-08T16:18:00+00:00 iGUIDE | Systems Status Notifications <![CDATA[Performance issues]]> https://status.youriguide.com/incident/7/ We are experiencing some performance issues. We are looking for a cause.

Update: we've identified the issue

Update: the issue is fixed; monitoring

Update: the issue is fixed.

]]> 2020-05-05T15:05:00+00:00 iGUIDE | Systems Status Notifications <![CDATA[Viewer does not load]]> https://status.youriguide.com/incident/6/ Viewer does not load properly.

The issue is fixed.

Update: the issue still partially occurs

Update 2: the issue is fixed.

]]> 2020-04-17T23:59:00+00:00 iGUIDE | Systems Status Notifications <![CDATA[Portal is slow]]> https://status.youriguide.com/incident/5/ Portal feels slow because the performance of our back-end is degraded. We are working on fixing the issue.

Update: fix is deployed - monitoring.

]]> 2020-04-12T19:14:00+00:00 iGUIDE | Systems Status Notifications <![CDATA[Slow loading of iGUIDEs]]> https://status.youriguide.com/incident/4/ iGUIDEs appear to be slow because the performance of our back-end serving the images is degraded.

Update: fix is deployed - monitoring.

]]> 2020-04-12T19:12:00+00:00 iGUIDE | Systems Status Notifications <![CDATA[Problems generating PDF floor plans]]> https://status.youriguide.com/incident/3/ UPDATE: the issue is fixed.

We are experiencing some issues with the generation of PDF floor plans and Gallery ZIP files.

]]> 2020-03-24T15:27:00+00:00 iGUIDE | Systems Status Notifications <![CDATA[Maintenance]]> https://status.youriguide.com/incident/2/ The iGUIDE Portal is undergoing maintenance today from 7 am EST to 12 pm EST. Creating new iGUIDEs and adjusting settings of existing will not be possible during this time.

]]> 2019-12-27T11:59:00+00:00 iGUIDE | Systems Status Notifications <![CDATA[Issues listing iGUIDEs on My iGUIDEs page]]> https://status.youriguide.com/incident/1/ Users cannot list all their iGUIDEs. Partial results are shown instead.

The issue is fixed.

]]> 2019-04-15T12:20:00+00:00